Refund Policy

100-Day Money-Back Guarantee

You have 100 days after receiving your order to ask us for a refund if you are not happy with your Heatpal hood.

How to request a refund

Write to us through our Contact page with your order number. We will reply with the return instructions.

Conditions

• The request must be made within 100 days of delivery.
• Items must be returned in reasonable condition, with every item you received (including free items).
• Return shipping costs are paid by the customer.
• Once your return is received and checked, the refund is issued to your original payment method, minus the original shipping costs.

Damaged or wrong item

If your order arrives damaged or is not what you ordered, contact us through our Contact page as soon as you receive it, with a photo. We will make it right at no cost to you. In this case, you pay no return or shipping costs.