Privacy Policy

This Privacy Policy explains how Heatpal collects, uses and shares your personal information when you visit or buy from our store.

Who we are

Heatpal is a brand operated by M&B E-COM, a simplified joint-stock company (société par actions simplifiée) with a share capital of €11,300, registered with the Trade and Companies Register of Bobigny (RCS Bobigny) under number 130 096 985, European identification number (EUID) FR9301.130096985, with its registered office at 70 Avenue de la Marne, 93800 Épinay-sur-Seine, France.

M&B E-COM is the data controller for the personal information described in this policy. Throughout this policy, "we", "us" and "our" refer to M&B E-COM, operating Heatpal.

Information we collect

  • Information you give us: name, email, phone number, shipping and billing address, order details and any message you send us.
  • Payment information: processed by our payment providers. We do not store your full card number.
  • Information collected automatically: device and browser data, IP address, pages viewed and interactions, through cookies and similar technologies.

How we use your information

  • To process and ship your orders, send order and tracking updates, and handle returns and refunds.
  • To answer your questions and provide customer service.
  • To send you marketing emails if you have agreed to receive them. You can unsubscribe at any time.
  • To keep the store secure, prevent fraud and improve our website.
  • To meet our legal obligations.

How we share your information

We share information only with service providers who help us run the store (our e-commerce platform Shopify, payment processors, shipping carriers, email and analytics tools), when required by law, or in connection with a business transfer. We do not sell your personal information.

Cookies

We use cookies to keep your cart, remember your preferences, understand how the site is used and measure our advertising. You can control cookies in your browser settings.

Retention

We keep your information as long as needed for the purposes above, including our legal and accounting obligations.

Your rights

Under applicable privacy laws, including Canadian privacy laws (PIPEDA and applicable provincial laws) and, where it applies, the EU General Data Protection Regulation (GDPR), you can ask to access, correct or delete your personal information, object to or restrict certain uses, and withdraw your consent to marketing. To exercise your rights, contact us through our Contact page.

Security

We use reasonable measures to protect your information, but no method of transmission or storage is completely secure.

Changes

We may update this policy from time to time. The latest version is always on this page.

Contact

M&B E-COM (Heatpal)
70 Avenue de la Marne, 93800 Épinay-sur-Seine, France
RCS Bobigny 130 096 985
Contact: Contact page